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Clients complain for many different reasons, and it’s our experience that professionals receive at least one complaint during their career. In spite of this, professionals may find a complaint challenging to deal with. RICS set out clear procedures on how a RICS regulated professional must deal with a complaint and has also issued wide-ranging guidance to assist. How a complaint is handled can also have a significant impact on a subsequent complaint to RICS and a disciplinary investigation.
Content:
RICS complaints handling procedure
Best practice
What happens when complaints handling goes wrong
RICS Disciplinary Investigations
RICS Code of Conduct
Objectives:
Valuers will understand the RICS procedure and guidance in place for dealing with complaints, including what can happen when things go wrong.
Suitable For:
All property consultants.
2 CPD points for £70 (inclusive of VAT)
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